privacy and cookies policy

Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Tell My Story collects the following data:

  • Personal identification information (Names, addresses, phone numbers, etc.)
  • Any website logins that you may provide (Facebook, for example).
  • Business-sensitive information provided in the course of completing surveys, competitions or quizzes in the course of interacting with us  
  • Website usage information is collected using cookies.

How do we collect your data?

You directly provide Tell My Story with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Complete a customer survey or provide feedback on Facebook or via email.
  • Use or view our website via your browser’s cookies.
  • Take part in any applicable competition or quiz.

How will we use your data?

Tell My Story collects your data so that we can:

  • Efficiently complete and deliver the work that you have engaged us to produce.
  • Keep you up to date with the progress of said work.
  • Contact you at any point during the completion of said work with any queries that may arise.

How do we store your data?

Tell My Story securely digitally stores your data at our business premises:

Wyastone Business Park
Ganarew
Monmouth
NP25 3SR

Marketing

Tell My Story would like to keep you up-to-date with our weekly e-mails, blog posts, new product offerings and news.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Tell My Story from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us using any of the details below.

What are your data protection rights?

Tell My Story would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Tell My Story for copies of your personal data.
  • The right to rectification – You have the right to request that Tell My Story correct any information you believe is inaccurate. You also have the right to request Tell My Story to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Tell My Story erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Tell My Story restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Tell My Story’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Tell My Story transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Our email:            abbie@tellmystory.uk

Call us at:             01600 887529

Or write to us:  

Tell My Story
Wyastone Business Park
Ganarew
Monmouth
NP25 3SR

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Tell My Story uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Tell My Story uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Tell My Story website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Tell My Story keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4th December 2019.

How to contact us

If you have any questions about Tell My Story’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email us at:         abbie@tellmystory.uk

Call us:                                     01600 887529

Or write to us:  
Tell My Story
Wyastone Business Park
Ganarew
Monmouth
NP25 3SR

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Tell My Story has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:

Telephone:          0303 123 1113

Address:               
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF